 | | Our Guarantee
We guarantee your satisfaction. In the unlikely event that you are not delighted with the goods you receive from The Sugar Boy please return them to us with a receipt for the return postage and a note of why you are unhappy with them and you will be refunded for the sweets and all postage in full.
Return to
The Sugar Boy
31 Palace Street
Canterbury
Kent CT1 2DZ
UK
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| Complaint Handling Procedure
All complaints are dealt with equally and fairly. We will respond to complaints within five working days, and aim to resolve all complaints within seven working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process.
You may register your complaint by telephone, fax, email or letter. The complaint will be recorded, a response sent so that you know that we have received it, and then passed immediately to Sarah Smith who has overall responsibility for Customer Service. Sarah will contact you with our proposal for resolving any dispute and also to inform you of any measures being taken to prevent a recurrence of the event leading to the complaint.
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